Terms of service

Shuq is the working product and marketplace name used by GARCINI MEDIA Inc., a corporation based in Québec, Canada. In these terms, “Shuq”, “we”, “us”, and “our” mean GARCINI MEDIA Inc.

These terms form an agreement between you and GARCINI MEDIA Inc. when you create an account or use an authenticated marketplace feature. If you use Shuq for a company, you confirm that you have authority to bind that company.

Shuq is a marketplace. Companies publish sales opportunities and state what a successful sale is worth. Independent sellers choose which opportunities to work.

GARCINI MEDIA Inc. operates the marketplace and administers collection and seller payouts, but is not the seller of a listed company’s product or service. The underlying customer sale is between the listing company and its customer.

GARCINI MEDIA Inc. is not a party to the contract between a company and its customer, and does not guarantee a listed product, a customer’s payment, or a seller’s results.

One person, one account. An account may hold both a seller profile and a company workspace.

During the pilot, companies and opportunities are reviewed by hand before they go live. You must be at least 18 years old, have legal capacity to enter this agreement, and provide accurate, current information. You are responsible for activity on your account and must keep your credentials secure.

A company may list only products and services it has the right to sell and that an independent seller can lawfully promote. Shuq does not accept listings for products whose sale requires a licence or registration, including insurance, securities and other investment products, crypto-assets, lending and credit, real estate, and cannabis, alcohol, tobacco or other controlled products, unless GARCINI MEDIA Inc. has approved the listing in writing and every seller working it holds the licence required.

A company is responsible for its product, its listing, its sales kit and every claim they contain, and for its contract with its customer. GARCINI MEDIA Inc. may refuse, edit for clarity, or unpublish a listing that does not meet these terms.

You keep ownership of the logos, text, videos, sales kits and other content you publish on Shuq. You grant GARCINI MEDIA Inc. a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, translate and adapt that content in order to operate and promote Shuq and the listing concerned, for as long as it remains on Shuq and for a reasonable period afterwards in backups and records.

You confirm that you hold the rights needed to grant this licence and that your content does not infringe anyone’s rights. The Shuq software, design and brand belong to GARCINI MEDIA Inc.

Shuq does not charge sellers a platform fee. The advertised reward is the amount transferred to the seller’s Stripe balance, before any applicable tax, currency conversion, or external provider fee.

Companies choose between a performance plan, where GARCINI MEDIA Inc. charges the disclosed percentage of the seller reward once the customer has paid, and a paid monthly plan with no success fee. The price and fee shown before acceptance govern if they differ from an example in these terms.

Before saving a payment method, a company administrator explicitly authorizes GARCINI MEDIA Inc. to debit the seller reward plus the disclosed Shuq platform fee when the company confirms customer payment. A recurring reward is debited monthly for the number of months frozen in the seller's accepted opportunity terms.

That authorization also covers a commission upheld under the confirmation window described below. GARCINI MEDIA Inc. never transfers a reward it has not first collected, so upholding a commission starts a collection from the company; it does not create a payment Shuq funds itself.

Changing or removing a payment method does not cancel seller rewards already earned. Failed commission debits are retried only after a usable method is restored, and Shuq never transfers an unfunded reward.

If a charge to a company is refunded, reversed or disputed, GARCINI MEDIA Inc. may withhold the corresponding reward that has not yet been transferred and may reverse a transfer already made, to the extent Stripe allows. A company that disputes a charge for a reward it confirmed, or that was upheld under these terms, remains liable for the amount owed.

Plan prices and the Shuq platform fee are exclusive of applicable sales taxes, such as GST/HST and QST, which are added where GARCINI MEDIA Inc. is required to collect them.

When a seller marks a deal won on a listing, Shuq records the seller reward owed under the opportunity terms the seller accepted, and the company is asked to confirm that its customer paid. The company has the window shown in its workspace, currently fourteen days from the win, to confirm the payment or to mark the deal lost with a written reason.

If neither happens within that window, the case is escalated for review by GARCINI MEDIA Inc. A reviewer examines the recorded deal history and may uphold the commission, give the company further time, or close the commission where the customer payment cannot be established. An upheld commission is collected from the company on the authorization described above and released to the seller through the ordinary hold and payout process.

Escalation opens a review; it never settles one automatically. No commission is charged by the passage of time alone.

Confirmation outcomes are published in aggregate on a company profile, including the share of decided wins it confirmed, how long confirmation took on average, and how many wins are currently unanswered past their deadline.

A company and a seller introduced through Shuq keep their selling relationship on Shuq for twelve months after the seller last enrolled in, or registered a prospect on, one of the company’s listings (the protected period). A relationship that existed before the introduction is not covered, provided it can be shown.

During the protected period, a company may not pay, and a seller may not accept, a commission, fee, salary or other compensation for selling the company’s products or services outside Shuq, directly or through a related person, unless the company first declares the arrangement to GARCINI MEDIA Inc.

A declared arrangement is allowed. GARCINI MEDIA Inc. then invoices the company a conversion fee equal to the platform fee of the performance plan, applied to the compensation paid to the seller during the rest of the protected period. Declaring never costs more than the fee the company would have paid had the work stayed on Shuq.

A company may not settle a reward for a deal attributed through Shuq outside Shuq, and may not mark a deal lost in order to sign the same customer without the seller. In either case, the seller reward and the Shuq fee remain owed as if the deal had been won on Shuq.

An undeclared arrangement makes the conversion fee due on all compensation paid during the protected period, and may lead to the suspension or closure of the accounts involved. Rewards already funded and owed to a seller remain owed.

To detect these situations, Shuq records who closes each deal and at what stage, and reviews patterns such as deals marked lost late in the sales cycle or prospects registered again soon after a loss. A seller who believes a deal was signed after being marked lost may raise a dispute. If it is upheld, the deal is reinstated as won and the confirmation process above applies.

Sellers must represent a product accurately and may not make claims beyond what the company's sales kit states.

Registering prospects a seller has no intention of working, in order to hold attribution, is grounds for removal.

Companies must confirm payment honestly and within the stated window, and must give a written reason when marking a won deal lost. Withheld confirmations are escalated, published on the company profile, and can end an account.

Sellers must comply with Canada’s Anti-Spam Legislation (CASL) and similar laws that apply to their outreach: contact a prospect electronically only with consent or under a recognized exception, identify themselves and the company they represent, and honour every unsubscribe request.

Nobody may use Shuq to deceive, harass, spam, collect personal information unlawfully, or break the law.

A seller can stop selling a listing at any time. Prospects they registered stay attributed to them until the window closes.

Either side can close an account. Commission already earned on a verified payment is still owed.

GARCINI MEDIA Inc. may suspend or close an account, or unpublish a listing, that breaches these terms or the law, or that exposes users or Shuq to fraud or legal risk. Where it is reasonable to do so, we explain why and allow you to respond. Rewards already earned on a funded payment remain owed.

Shuq relies on service providers, including Supabase for account and database services, Stripe for billing, identity verification and payouts, Microsoft Clarity for consented audience measurement, and an email delivery provider. Their services may be governed by their own terms and privacy notices.

We work to keep Shuq available and accurate, but the service may occasionally be interrupted or changed. Nothing in these terms excludes a right or remedy that applicable law does not allow us to exclude.

GARCINI MEDIA Inc. does not guarantee that a listing will produce sales, that a seller will close a deal, or that a customer will pay.

To the extent permitted by law, GARCINI MEDIA Inc. is not liable for indirect or consequential losses, such as lost profits, lost opportunities or lost data. Its total liability to you for all claims related to Shuq is limited to the greater of the amounts you paid to GARCINI MEDIA Inc. in the twelve months before the claim and CAD 100. This limit never reduces a seller reward that has been funded and is owed.

These limits do not apply to intentional or gross fault, to bodily or moral injury, or to any liability that applicable law does not allow to be limited.

A company is responsible for claims by third parties arising from its products, listings, sales kit or dealings with its customers. A seller is responsible for claims arising from outreach that breaches these terms or the law.

The responsible user will indemnify GARCINI MEDIA Inc. for the reasonable costs of such a claim, including legal fees, and will cooperate in its defence.

We may update these terms. Each version is numbered and dated on this page. We will notify you of a material change by email or in Shuq at least 30 days before it takes effect, unless a shorter delay is required by law or needed to protect users against fraud.

If you do not accept a change, you may close your account before it takes effect. Continuing to use Shuq after that date means you accept it. A change never alters a reward already frozen in listing terms a seller accepted.

These terms are governed by the laws applicable in Québec and the federal laws of Canada applicable there, subject to any mandatory law that applies to you. Disputes are submitted to courts with jurisdiction in Québec unless mandatory law requires otherwise.

These terms are available in French and in English through the language selector on this page. By accepting the English version, you confirm that the French version was made available to you and that you expressly chose to be bound by the English version.

If a provision of these terms is held invalid, the rest remains in force. These terms, the listing terms you accept and the billing authorization form the entire agreement on their subject. GARCINI MEDIA Inc. may assign these terms to an affiliate or to a successor in a merger, reorganization or sale of the Shuq business, and will notify you if it does.

Legal notices and support requests may be sent to GARCINI MEDIA Inc. using the contact details displayed on this page.